Shipping Policy

Overview

At Celesta Print, we are committed to delivering your personalized photo albums promptly and securely. This page outlines our shipping policies and procedures to ensure that you receive your orders in perfect condition and on time. Please review the following terms to understand our shipping processes and timelines.

Shipping Options

Standard Shipping: Our most economical option, ideal for non-rush orders. Estimated delivery within 5-7 business days.
Expedited Shipping: A faster alternative for urgent orders. Estimated delivery within 2-3 business days.
Next-Day Shipping: Our quickest delivery option. Orders placed before 2 PM will be delivered on the following business day.

Processing Time

Order processing time must be added to your shipping duration. Processing begins as soon as your order is placed and typically takes 1-2 business days. Orders placed after 2 PM will be processed the next business day. Processing times may vary during peak periods.

Shipping Costs

Shipping costs are calculated based on the shipping option chosen, the weight of the package, and the destination address. You can review your shipping costs before finalizing your purchase in the checkout process.

International Shipping

Celesta Print offers international shipping to select countries. Please note that international shipments may be subject to customs fees and import duties of the destination country, which the recipient is responsible for paying.

Tracking Your Order

Once your order is shipped, we will provide you with a tracking number via email. You can use this number to track your package’s journey to your doorstep on our website or the carrier’s website.

Damaged or Lost Packages

We strive to ensure that all shipments reach you in excellent condition. However, if you receive a damaged package or your package is lost in transit, please contact our customer service immediately. We will work with you to resolve the issue promptly, whether it means resending your order or providing a refund.

Contact Us

For any inquiries regarding our shipping policy or your specific order, feel free to contact our customer support team. We are here to assist you from Monday to Friday, 9 AM to 5 PM.

By understanding and agreeing to our shipping policy, you help us streamline our operations and enhance your overall experience at Celesta Print. We look forward to delivering your beautiful, personalized photo albums to your doorstep.

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